Effectiveness and Efficiency: the Influence of Ministerial Staff Satisfaction in Timor-Leste

Abstract

The study analyzed the influence of intrinsic and extrinsic job satisfaction on the effectiveness and efficiency of managerial performance within the budgetary context of ministerial employees in Timor-Leste. A sample of 119 employees from various ministries in Timor-Leste provided empirical evidence. Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance-Performance Map Analysis (IPMA) were employed, along with descriptive statistics of the variables. The main results suggest that the relationship between intrinsic job satisfaction and managerial performance, in terms of effectiveness and efficiency, was not statistically significant. In contrast, extrinsic job satisfaction showed a positive and significant relationship with both effectiveness and efficiency. Additionally, the IPMA analysis highlighted that intrinsic satisfaction is an indispensable predictor for achieving higher performance in terms of effectiveness and efficiency, reinforcing the importance of organizational strategies that promote appreciation of experience and individual recognition in the workplace. From a theoretical perspective, the study contributes by broadening the understanding of how job satisfaction dimensions influence managerial performance in governmental contexts of emerging economies, an area still scarcely explored. The study’s conclusions may guide policies and practices aimed at improving the effectiveness and efficiency of public management in Timor-Leste.