Estilos de Gestão de Conflitos, Comprometimento e Cidadania Organizacional: estudo empírico numa instituição de ensino superior portuguesa
DOI:
https://doi.org/10.36482/1809-5267.ARBP-2022v74.20139Abstract
O objetivo desta pesquisa é analisar a relação entre gestão de conflitos, comprometimento e cidadania organizacional em contexto educativo. Realizou-se um estudo de caso recorrendo à aplicação de um inquérito aos profissionais não-docentes de uma instituição de ensino superior (IES). Os dados foram analisados através da técnica de modelação de equações estruturais. Os resultados indicam que a utilização de diferentes estilos de gestão de conflitos origina diferentes tipos de comprometimento organizacional, os quais dão como resposta diferentes comportamentos de cidadania organizacional. Contribui para a formulação de estratégias de gestão de conflitos, de comprometimento e de cidadania organizacional por parte dos responsáveis destas instituições educativas, assentes numa abordagem relacional e reflexiva, apoiando a concepção de sistemas e de práticas de gestão sustentados no comportamento organizacional.References
Al-Jawazneh, B. (2015). Conflict handling styles and employees’ commitment at the pharmaceutical companies in Jordan. International Journal of Business and Management, 10(3), 141-151. https://doi.org/10.5539/ijbm.v10n3p141
Al-Mamary, Y., & Hassan, Y. (2017). Conflict management styles and organizational commitment: The conceptual framework development. International Journal of Research in Management, Science & Technology, 5(1), 86-97.
Asyraf, M., Muhammad, S., & Mohd, F. (2016). The mediating role of conflict management styles between organizational justice and affective commitment among academic staffs in Malaysian public universities. MATEC Web of Conferences, 150, 1-9. https://doi.org/10.1051/matecconf/201815005012
Balay, R. (2007). Predicting conflict management based on organizational commitment and selected demographic variables. Asia Pacific Education Review, 8(2), 321-336. https://doi.org/10.1007/BF03029266
Bhatla, B. (2013). Organizational citizenship behavior of faculties in private engineering colleges Lucknow. International Journal of Management and Business Studies, 3(1), 116-123.
Clardy, A. (2018). Managing organizational conflict: Towards a comprehensive framework of outcomes, practices, and competencies. Performance Improvement, 57(10), 10-25. https://doi.org/10.1002/pfi.21810x
Cordeiro, J. (2014). Comprometimento organizacional e comportamentos de cidadania organizacional. In M. Jesus, C. Baptista, & F. Serra (Eds.), Perspetivas contemporâneas em recursos humanos e empreendedorismo (pp. 7-21). Faro: Universidade do Algarve.
Cordeiro, J., & Cunha, P. (2018). Gestão construtiva de conflitos, comprometimento organizacional e comportamentos de cidadania organizacional na área da educação: contributos para a formulação de um modelo concetual. European Journal of Applied Business and Management, 4(3), 46-66.
Cunha, P., & Leitão, S. (2016). Manual de gestão construtiva de conflitos (3a ed.). Porto: UFP.
Danish, R., & Shahid, A. (2015). Association of affective commitment with organizational citizenship behaviour and task performance of employees in banking sector. Journal of Yasar University, 10(39), 56-67. https://doi.org/10.19168/jyu.42896
Ensari, N., Camden-Anders, S., & Schlaerth, A. (2016). Constructive management and resolution of conflict. In H. S. Friedman (Ed.), Encyclopedia of mental health (2a ed., pp. 440-449). Oxford: Elsevier.
Falcão, A. C., & Bittencourt, A. V. (2014). Analyzing the impacts of commitment and entrenchment on behavioral intentions. Universitas Psychologica, 13(1), 109-119. https://doi.org/10.11144/Javeriana.UPSY13-1.aice
Grego-Planer, D. (2019). The relationship between organizational commitment and organizational citizenship behaviors in the public and private sectors. Sustainability, 11(6395), 1-20. https://doi.org/10.3390/su11226395
Hancks, M. (2013). Faculty perceptions of conflict with administrators: an analysis of the associations between the nature of conflict and positive and negative outcomes (Dissertação). University of Minnesota, Minneapolis, United States.
Hasani, K., Boroujerdi, S., & Sheikhesmaeili, S. (2013). The effect of organizational citizenship behavior on organizational commitment. Global Business Perspectives, 1, 452-470. https://doi.org/10.1007/s40196-013-0026-3
Hoelter, J. W. (1983). The analysis of covariance structures: Goodness-of-fit indices. Sociological Methods and Research, 11(3), 325-344. https://doi.org/10.1177/0049124183011003003
Hussein, A., Al-Mamary, Y., & Hassan, Y. (2017). The relationship between conflict management styles and organizational commitment: a case of Sana’a University. American Journal of Science and Technology, 4(4), 49-66.
Jesuíno, J. (1992). A negociação: estratégias e táticas. Lisboa: Texto.
Kassim, M., & Ibrahim, H. (2014). Conflict management styles and organizational commitment: A study among bank employees in Penang. International Journal of Business, Economics and Law, 4(1), 45-53.
Klein, H. (2016). Commitment in organizational contexts: Introduction to the special issue. Journal of Organizational Behavior, 37(4), 489-493.
Latha, S., & Deepa, M. (2017). A study on employee engagement dimensions and its impact on organization citizenship behavior. Innovare Journal of Engineering and Technology, 5(3), 1-3.
Leephaijaroen, S. (2016). Effects of the big-five personality traits and organizational commitments on organizational citizenship behavior of support staff at Ubon Ratchathani Rajabhat University, Thailand. Kasetsart Journal of Social Sciences, 37(2), 104-111. https://doi.org/10.1016/j.kjss.2015.03.002
Marôco, J. (2018). Análise estatística com o SPSS statistics (7a ed.). Pêro Pinheiro: Report Number.
Martins, V., Costa, L., & Siqueira, M. (2015). O impacto do comprometimento afetivo e do engajamento no trabalho sobre os comportamentos de cidadania organizacional. Revista de Administração, Contabilidade e Economia da Fundace, 6(2), 1-13. https://doi.org/10.13059/racef.v6i2.327
Marujo, H. (2017). Gestão de conflitos e negociação. In M. Lopes (Coord.), Gestão de recursos humanos: Modelos e técnicas (pp. 165-208). Lisboa: ISCSP.
Menezes, F., & Xavier, A. (2018). Desenvolvimento, validação e confiabilidade de um instrumento rápido para a avaliação da produtividade de trabalhadores durante uma jornada de trabalho. Revista Brasileira de Gestão de Negócios, 20(2), 232-247. https://doi.org/10.7819/rbgn.v20i2.3764
Meyer, J., & Allen, N. (1997). Commitment in the workplace: theory, research and application. Thousand Oaks: Sage.
Mikkelsen, E., & Clegg, S. (2019). Conceptions of conflict in organizational conflict research: Toward critical reflexivity. Journal of Management Inquiry, 28(2), 166-179. https://doi.org/10.1177/1056492617716774
Milhome, J. C., & Rowe, D. E. (2018). Comprometimento e entrincheiramento organizacional: possíveis correlações. Revista Eletrônica de Gestão Organizacional, 16(1), 69-77. https://doi.org/10.21714/1679-18272018v16n1.p69-77
Nascimento, J., Lopes, A., & Salgueiro, M. (2008). Estudo sobre a validação do modelo de comportamento organizacional de Meyer e Allen para o contexto português. Comportamento Organizacional e Gestão, 14(1), 115-133.
Pourgaz, A., Naruei, A., & Jenaabadi, H. (2015). Examining the relationship of organizational citizenship behavior with organizational commitment and equity perception of secondary school administrators. Psychology, 6(6), 800-807. https://doi.org/10.4236/psych.2015.66079
Pruitt, D. (2018). Remembering the father of experimental research on conflict. Negotiation Journal, 34(1), 117-120. https://doi.org/10.1111/nejo.12217
Rahim, M. (2002). Toward a theory of managing organizational conflict. The International Journal of Conflict Management, 13(3), 206-235. https://doi.org/10.1108/eb022874
Rahim, M., Civelek, I., & Liang, F. (2018). A process model of social intelligence and problem-solving style for conflict management. International Journal of Conflict Management, 29(4), 487-499. https://doi.org/10.1108/IJCMA-06-2017-0055
Rego, A., & Souto, S. (2004). Comprometimento organizacional em organizações autentizóticas: Estudo luso-brasileiro. Revista de Administração de Empresas, 44(3), 30-43.
Ribeiro, N. (2009). Virtuosidade organizacional, empenhamento e comportamentos de cidadania organizacional (Tese de Doutorado). Universidade de Aveiro, Aveiro, Portugal.
Ringle, C., Bido, D., & Silva, D. (2015). Structural equation modeling with the SmartPLS. Brazilian Journal of Marketing, 13(2), 53-76.
Rodrigues, A. C., Bastos, A. V., & Moscon, D. C. (2019). Delimiting the concept of organizational commitment: Empirical evidence of the overlap between the entrenchment and the continuance mindset. Revista Organizações e Sociedade, 26(89), 338-358. https://doi.org/10.1590/1984-9260897
Sabino, A., Lopes, A., & Nogueira, F. (2015). Do comprometimento organizacional, à satisfação com o trabalho e às estratégias comportamentais: Inferências sobre os dois subsistemas do ensino superior público em Portugal. Revista Lusófona de Educação, 31(31), 33-55.
Silloto, C., & Andrade, G. (2014). Comprometimento organizacional, gestão de conflitos e liderança em instituições de saúde. In J. Ribeiro, I. Silva, R. Meneses, & I. Leal (Eds.), Atas do 10º Congresso Nacional de Psicologia da Saúde (pp. 77-86). Lisboa: Universidade Fernando Pessoa.
Tharikh, S. M., Yig, C. Y., Saad, Z. M., & Sukumaran, K. (2016). Managing job attitudes: The roles of job satisfaction and organizational commitment on organizational cityzenship behaviors. Procedia Economics and Finance, 35, 604-611. https://doi.org/10.1016/S2212-5671(16)00074-5
Wanyonyi, B., Kimani, C., & Amuhaya, I. (2015). Conflict management styles influencing organizational commitment among Kenya Seed company employees. International Journal of Academic Research in Business and Social Sciences, 5(11), 265-276. https://doi.org/10.6007/IJARBSS/v5-i11/1915
Yin, R. (2015). Estudo de caso: planejamento e métodos (5a ed.). Porto Alegre: Bookman.
Downloads
Published
Issue
Section
License
The approval of the text implies immediate and without charge assignment for the rights of publication in Arquivos Brasileiros de Psicologia, which will have the exclusive right upon the first publication. Notwithstanding the above, the author retains the copyright to later publications. In case of republishing the paper in other media, it is recommended to mention the first publication in Arquivos Brasileiros de Psicologia.
Copyright for papers published in this journal are the authors', with first publication rights granted to the journal. By virtue of their appearance in this open access journal, the papers are free access for educational and non-commercial purposes.
Partial reproduction of other publications
Submitted manuscripts which contain extracts from other publications should comply with the specified limits to ensure originality of the submitted work. It is recommended to avoid reproducing figures, tables, charts or graphs extracted from other publications.
Manuscripts which contain reproduction of one or more figures, tables, charts or graphs extracted from other publications shall be forwarded to evaluation only if they are accompanied by written permission from the copyright holder of the original work for the specified reproduction in Arquivos Brasileiros de Psicologia. The permission should be addressed to the author of the submitted work. Under no circumstances Arquivos Brasileiros de Psicologia and the authors of the published papers in this Journal will transfer the rights thus obtained.
